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  • Returns Policy

  • Return current, new and/or unused items for a refund, or exchange within 30-days of receipt. Items must be current, in new, unused resalable condition with original packaging and accompanied with your order invoice. Closeout items that are new & unused may be exchanged for items of equal or greater value within 10 days of receipt. No refunds or credits will be issued for closeout items. Iron Pony is not responsible for original or return shipping charges should you choose to return or exchange any item. All returns are subject to final inspection upon arrival to us, with or without a return authorization. There is an $8.95 flat rate shipping fee that covers ground service delivery charge on all exchanges. Any used or leftover credit will be applied to your customer account and is valid for use within one year.
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  • SPECIAL ORDERS, ELECTRICAL, WORN, USED OR INSTALLED ITEMS ARE NOT RETURNABLE. NO REFUNDS ISSUED FOR UNUSED OR PARTIALLY USED GIFT CARDS.
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  • Warranty Returns

  • Items that have been worn, used, or installed are subject to the manufacturer’s warranty and may be required to be returned to the manufacturer for warranty consideration. If approved, warranties provide for the repair, or replacement of the item(s) by the manufacturer, not refunds.The only warranties applying to the part(s) are those which may be offered by the manufacturer. The selling dealer hereby expressly disclaims all warranties either expresses or implied including any implied warranties of merchantability or fitness for a particular purpose and neither assumes nor authorizes any other person to assume for it any liability connection with the sale of the part (s) and/or service. Buyer shall not be entitled to recover from the selling dealer any consequential damages to property, damages for loss of use, loss of time, loss of profit or income or any other incidental damages.
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  • All returns or exchanges must have a return authorization number. Contact Customer Service at 1-877-799-7669 or send an email, including invoice number and shipping confirmation number, to returns@ironpony.com to receive an authorization number.
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  • The Iron Pony Return Form can be viewed and downloaded here.