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In
order for us to provide you with the best possible customer service
please provide us with complete billing and shipping information.
All in stock orders are processed within 48 hours of receipt. We strive
to stock a majority of the products offered in our catalogs,
allowing you to receive your merchandise in a timely manner.
Please contact us before you order if you have any concern on
sizes. In the event of a backorder or discontinued item we will
contact you within 48 hours and offer options to get your order
filled completely.
Please make sure if you have an alternate shipping address to
enter in the business name if applicable. We reserve the right
to question alternate shipping addresses, and your order may
be placed on hold until we receive response from you. You can
place special notes regarding your shipping address in the comment
field on the order form (ie. we just moved, this is my work address,
etc...)
Shipping and Taxes for the Continental U.S.A. Free
shipping on orders over $100.00 (excluding tires and specified
items). For orders under $100.00, there is a shipping fee of
$8.95. (Some large items require an additional shipping fee).
Next day, 2nd day and 3 day select express shipping is available
for an additional fee. Please call 1-877-799-7669 or email orders@ironpony.com orders@ironpony.com with
details of items you wish to purchase for actual shipping costs.
Alaska and Hawaii customers are not eligible for the free shipping
offers. Please call 1-877-799-7669 or email customerservice@ironpony.com with
details of items you wish to order and we will provide shipping
costs.
Canada and APO/FPO Military Shipping Policies We are able to
offer UPS and USPS shipping to most Canadian customers. Please
call 1-877-799-7669 or email orders@ironpony.com for
actual shipping costs and expected delivery times. Any duties
and taxes imposed at the border are the responsibility of the
customer. APO and FPO military forwarding addresses are subject
to US Postal Service mailing fees. Please call 1-877-799-7669
or email orders@ironpony.com for
actual shipping fees. Canadian and APO/FPO customers are not
eligible for the free shipping offer.
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