In order for us to provide you with the best possible customer service please provide us with complete billing and shipping information. All orders are processed within 24 hours of receipt. We strive to stock a majority of the products offered in our catalogs, allowing you to receive your merchandise in a timely manner. Please contact us before you order if you have any concern on sizes. In the event of a backorder or discontinued item we will contact you within 48 hours and offer options to get your order filled completely.
Ohio customers are charged a 7.5% tax rate on the order total
BONUS T-shirts and Coupon Offers
Bonus tees and other discounts/promotions exclude product lines that prohibit discounting: brands include but not limited to AMS, Airhawk, Bell, Cardo®, Drag Specialties, Ducati, Dunlop, First Gear, Fox Racing, Gmax, HJC, Icon, Indian, Leatt, Memphis Shades, Moose, MSR, Oakley, Oxford, Parts Unlimited, Polaris, Roland Sands Design, Saddlemen, Scorpion EXO, Schuberth, Shoei, Shift, Sidi, Speed & Strength, TCX, Thor, Tourmaster, Triumph, Vance & Hines, Victory, Z1r.
Free shipping on orders over $100.00 (excluding tires and specified items). For orders under $100.00, there is a shipping fee of $8.95. (Some large items require an additional shipping fee). Next day, 2nd day and 3 day select express shipping is available for an additional fee. Please call 1-877-799-7669 or email firstname.lastname@example.org with details of items you wish to purchase for actual shipping costs. Alaska and Hawaii customers are not eligible for the free shipping offers. Please call 1-877-799-7669 or e-mail email@example.com with details of items you wish to order and we will provide shipping costs.
Canada and APO/FPO Military Shipping Policies We are able to offer UPS and USPS shipping to most Canadian customers. Standard shipping to Canada is $49.99 (additional fees may be charged based on package size). Please call 1-877-799-7669 or email firstname.lastname@example.org for actual shipping costs and expected delivery times. Any duties and taxes imposed at the border are the responsibility of the customer. APO and FPO military forwarding addresses are subject to US Postal Service mailing fees. Please call 1-877-799-7669 or e-mail email@example.com for actual shipping fees.
Canadian and APO/FPO customers are not eligible for the free shipping offer. Please make sure if you have an alternate shipping address to enter in the business name if applicable. We reserve the right to question alternate shipping addresses, and your order may be placed on hold until we receive response from you. You can place special notes regarding your shipping address in the comment field on the order form (ie. we just moved, this is my work address, etc...)
Returns and Exchanges
Iron Pony Directs’ goal is that you are satisfied with your product. We understand that sometimes the need arises to exchange items. Iron Pony Direct LLC will exchange or refund any returned merchandise that is unused, never installed, undamaged and still packaged in the manufactures original packaging, within 30 days of receipt. There is a flat shipping fee of $8.95 for all exchanges. The customer is responsible for return shipping. Items sent back C.O.D. would be refused. Special orders may not be returned or exchanged. All returns or exchanges must have a return authorization number. Please call 1-877-799-7669 or e-mail firstname.lastname@example.org for an RA number. Please include all information for a quick response. For customer service questions please call 1-877-799-Pony (7669) or e-mail a representative at email@example.com
Methods of Payment
We accept Visa, Mastercard, Discover, and American Express, as well as PayPal. We do not accept personal checks. No C.O.D. service available. Please call 877-799-7669 for further information.
Pricing, Errors and Omissions Prices and availability are subject to change without notice. Prices in the Iron Pony® Motorsports Superstore, Iron Pony® Direct Catalog and Website may vary, with the Retail Store generally 5%-10% higher. Iron Pony® reserves the right to correct any errors, inaccuracies or omissions and change or update information without prior notice, including after an order has been submitted. We apologize for any inconvenience this may cause you. If you have any questions please contact Customer Service at firstname.lastname@example.org
- >Terms and Conditions of Sale
Terms and Conditions of Sale